Refund policy

At Door of Hope Ministries, we are committed to providing quality services and resources to support our mission. However, we understand that there may be circumstances where a refund is necessary. Please review our refund policy below:

1. Donations:

  • All donations made to Door of Hope Ministries are considered non-refundable. We deeply appreciate your generosity in supporting our mission, and your donations go directly toward advancing our charitable efforts.

2. Event Registrations:

  • For events organized by Door of Hope Ministries, such as conferences, workshops, fundraisers, or retreats, refunds may be issued under certain circumstances. Requests for refunds must be made in writing and submitted to admin@doorofhopeministries.org no later than 5 working days before the scheduled event.

  • Refunds will be issued minus any applicable processing fees or non-refundable deposits.

  • After the specified deadline, no refunds will be issued for event registrations. However, registrants may transfer their registration to another individual with prior approval from Door of Hope Ministries.

3. Product Purchases:

  • For purchases made through our online store or at physical locations, refunds may be available for unopened and unused items returned within 30 days of purchase.

  • Refunds will be issued upon receipt and inspection of the returned item, minus any applicable restocking fees.

  • Shipping costs for returned items are the responsibility of the purchaser and are non-refundable.

4. Digital Products and Services:

  • Refunds are generally not available for digital products or services, including but not limited to e-books, downloadable resources, online courses, and subscriptions.

  • If you encounter technical issues or have concerns regarding a digital product or service purchased from Door of Hope Ministries, please contact us at admin@doorofhopeministries.org for assistance.

5. Exceptions:

  • Exceptions to this refund policy may be granted at the discretion of Door of Hope Ministries in extenuating circumstances or as required by applicable law.

6. Contact Us:

  • If you have any questions or concerns regarding our refund policy, please contact us at admin@doorofhopeministries.org. We are here to assist you and ensure your experience with Door of Hope Ministries is positive and fulfilling.

By making a donation, registering for an event, or purchasing products or services from Door of Hope Ministries, you acknowledge that you have read, understood, and agree to abide by this refund policy.